Terms of Service

CityPulse Terms of Service

Effective Date: July 8, 2026

Last Updated: September 16, 2026

Business Name: CityPulse LLC

Contact: support@getcitypulseapp.com

Website: https://getcitypulseapp.com

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of the CityPulse mobile application, website, business portal, content, features, promotions, and related services (collectively, the "Service") operated by CityPulse LLC ("CityPulse," "we," "our," or "us").

By accessing or using the Service, creating an account, submitting a business application, posting or managing an event, using a promotion, purchasing or receiving promotional credits, or otherwise interacting with CityPulse, you agree to these Terms, our Privacy Policy, and any additional terms presented for a specific feature or purchase. If you do not agree, do not access or use the Service.

If you use CityPulse on behalf of a business, venue, organization, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" and "your" include both you individually and the entity you represent.

2. What CityPulse Does

CityPulse is a local discovery platform that helps users find events, specials, venues, promotions, businesses, and local experiences. CityPulse also gives businesses and authorized business users tools to create and manage business profiles, event listings, promotional placements, and related analytics.

Unless we expressly state otherwise in writing, CityPulse is not the organizer, host, promoter, ticket seller, venue operator, employer, agent, representative, or guarantor of any business, venue, event, performer, user, ticketing provider, or third-party service listed on or linked from the Service.

3. Eligibility and Accounts

You must be at least 13 years old to use CityPulse. You must be at least 18 years old to purchase promotion credits or bind a business to payment terms. Some events, venues, offers, or features may be restricted to users who are 18+, 21+, or otherwise legally eligible. You are responsible for complying with all age restrictions, venue rules, and applicable law.

You agree to provide accurate, current, and complete account information and to keep your login credentials secure. You are responsible for all activity under your account unless the activity is caused by CityPulse's own security failure.

CityPulse may require email verification, business verification, multi-factor authentication for certain users, admin approval, or other security or trust steps. We may refuse, suspend, limit, or terminate accounts that violate these Terms or create legal, safety, security, fraud, reputational, or operational risk.

4. Consumer User Rules

Consumer users may browse, search, filter, save, share, and receive information about local events and businesses. Some features may require an account, location permission, notification permission, or other settings.

Event details, pricing, age restrictions, hours, menus, specials, ticket availability, capacity, safety rules, and venue policies can change. You are responsible for confirming important details directly with the venue, organizer, ticketing provider, or business before attending an event, purchasing a ticket, making a reservation, or relying on a listing.

You are responsible for your own conduct and decisions when using CityPulse, attending events, visiting venues, meeting other people, traveling, purchasing tickets, using promotions, or interacting with third-party services.

5. Business Accounts and Authorized Users

Businesses must provide accurate, current, and complete information during application, verification, onboarding, listing creation, and promotion setup. A person submitting or managing a business profile represents that they are authorized to act on behalf of that business.

CityPulse may approve, deny, verify, re-verify, suspend, remove, or limit business accounts, authorized users, listings, uploaded content, promotions, or account features at any time for safety, quality, fraud prevention, legal compliance, user experience, operational, or policy reasons.

Businesses are responsible for the accuracy, legality, availability, and completeness of their profiles, events, specials, menus, prices, age restrictions, ticket links, reservation links, images, descriptions, promotions, and related content. Businesses are also responsible for honoring offers they publish and for clearly disclosing material terms, limitations, deadlines, and restrictions.

After a business application is approved, some profile fields may require CityPulse approval to change. CityPulse may restrict changes to sensitive fields, including business identity, ownership or authorization information, address, verification information, and other trust-related information.

6. Event Posting Rules

Business users and approved event managers must create listings in good faith and must keep event information accurate and current. Event listings should include the correct title, venue, date, time, description, age gate, price or price text, ticket or reservation information, category, tags, images, and material restrictions when applicable.

Recurring events, multi-day events, offsite events, cancellations, postponements, sold-out events, venue changes, private events, invitation-only events, and changes to specials or prices must be updated promptly when the business knows or reasonably should know of the change.

Businesses may not post fake events, misleading events, duplicate spam listings, bait-and-switch offers, expired promotions, unauthorized events, illegal events, unsafe events, discriminatory offers, or listings that violate applicable law, venue rules, intellectual property rights, privacy rights, app-store policies, or CityPulse policies.

CityPulse may review, reject, edit for formatting, reclassify, label, limit distribution of, remove, or disable any event, business profile, promotion, image, menu, link, or other content at any time. CityPulse may also require additional verification before publishing or continuing to display a listing.

7. Promotions, Sponsored Placement, and Credits

CityPulse may allow businesses to create promoted listings, sponsored placements, special offers, and other paid or prioritized visibility. A promoted or sponsored placement means paid or prioritized visibility within the Service; it does not mean CityPulse endorses, guarantees, sponsors, or certifies the business, event, offer, venue, or outcome.

CityPulse does not guarantee impressions, clicks, views, saves, shares, attendance, revenue, ranking, placement, conversion, or any other result from any listing, promotion, sponsored placement, or credit unless a separate written agreement expressly states otherwise.

CityPulse may provide complimentary beta, promotional, or administrative credits. Any expiration or use restrictions for complimentary credits will be stated when the credits are issued or displayed in the Business Account. Complimentary credits are not purchased credits, have no cash value, and are not eligible for a cash refund. Credits purchased directly from CityPulse are governed by the Payment, Credit, and Refund Policy and do not expire.

Promotions and placements are subject to approval, inventory, availability, technical limitations, policy compliance, scheduling limitations, event-date eligibility, and the options shown during confirmation. Purchasing credits does not guarantee that every requested promotion, date, placement, audience, or result will be available. CityPulse may adjust, reject, pause, remove, cancel, or reclassify promoted placements for quality, fraud prevention, legal compliance, user experience, operational, or policy reasons.

A return, release, or restoration of credits following a promotion cancellation is not a cash refund of the original credit purchase.

8. Promotion Credits, Payments, Refunds, and Disputes

8.1 Promotion Credits and Authorized Purchasers

CityPulse may offer prepaid promotion credits to eligible businesses. Only a person whom CityPulse recognizes as having credit-purchasing permission for the selected Business Account may initiate checkout. This includes authorized Owners, Managers, Marketing Managers, legacy roles with equivalent permissions, and a CityPulse administrator assisting at an authorized business's request.

By purchasing for a Business Account, the purchaser represents and warrants that the purchaser is at least 18 years old, is authorized to bind that business to the payment provisions of these Terms, and is authorized by the payment-method holder to complete the charge. The business is responsible for maintaining appropriate account access and internal payment controls. CityPulse is not responsible for internal disputes involving a person whom the business allowed to access its CityPulse account or payment method.

Purchased credits belong solely to the business selected before checkout. They have no cash value, may not be resold, and are not personal account balances, gift cards, cash, securities, or transferable between businesses. Credits remain assigned to the selected Business Account if the purchaser's employment, role, or access later ends; the purchaser has no personal ownership interest in those credits. Purchased credits do not expire. CityPulse may nevertheless remove or reverse credits when reasonably necessary because of fraud, a refund, payment reversal, chargeback, or payment dispute, as described in the Payment, Credit, and Refund Policy.

8.2 Payments

For eligible U.S. purchases, CityPulse directs users to secure Stripe Checkout outside the app. Stripe processes card information. CityPulse does not receive or store full payment-card numbers or card security codes. The price, credit package, and selected business are shown before payment confirmation. A payment is complete only when Stripe confirms it and CityPulse verifies the transaction.

External Stripe purchases are transactions between the purchasing business and CityPulse. Apple does not process those payments and cannot issue refunds for them. If a purchaser chooses Stripe Link, "Remember Me," or another Stripe saved-payment feature, Stripe, not CityPulse, stores and manages the saved payment and contact information under Stripe's terms and privacy policy. Saved details are associated with the purchaser's Stripe or Link account, not the CityPulse Business Account.

CityPulse may correct obvious pricing, crediting, technical, or billing errors, and may refuse, cancel, or reverse a transaction where reasonably necessary to prevent fraud, comply with law, or correct an error. If we cancel a payment after it has been captured, we will refund the applicable amount to the original payment method unless we are legally unable to do so.

Prices are stated in U.S. dollars. CityPulse does not currently charge sales tax on promotion-credit purchases. If CityPulse later becomes legally required to collect a tax, that tax will be disclosed and added before the purchaser confirms payment.

8.3 Refunds and Reserved Credits

The CityPulse Payment, Credit, and Refund Policy at https://getcitypulseapp.com/payment-policy is incorporated into these Terms. If that policy conflicts with these Terms regarding payment refunds or purchased-credit eligibility, that policy controls for those subjects.

A full refund is available only when a qualifying request is received by the deadline stated in that policy and every credit from the purchase remains unused and unreserved. If any credit from the purchase has been spent, the purchase does not qualify for a full or partial refund under the seven-day policy. Reserved credits and requests made after the deadline require support review; a refund is not guaranteed. A support request does not itself cancel a promotion or stop delivery. Refunds are issued only to the original payment method.

The version of the Payment, Credit, and Refund Policy presented or linked at checkout applies to that purchase. Material changes apply prospectively and will not reduce refund eligibility already attached to a completed purchase unless required by law. Nothing in these provisions limits non-waivable rights under applicable law.

8.4 Payment Reversals, Chargebacks, and Disputes

Please contact CityPulse at support@getcitypulseapp.com first so we can help resolve a payment issue. While a payment dispute is open, CityPulse may temporarily remove available, unspent credits from the specific purchased credit grant associated with the disputed payment. CityPulse does not automatically take unrelated complimentary or administrative credits to satisfy that dispute.

If the dispute is resolved in CityPulse's favor, credits removed solely because of that dispute will be restored to the extent recorded by CityPulse's ledger. If the dispute is resolved against CityPulse, those credits will remain removed. If associated credits have already been spent or reserved, CityPulse may record a credit shortfall and, after notice when practicable, temporarily restrict new credit purchases or promotion scheduling while the matter is reviewed.

9. Content and License to CityPulse

"Content" means information, text, images, logos, menus, links, descriptions, event details, promotions, feedback, and other material submitted, uploaded, posted, or transmitted through the Service.

You retain ownership of Content you submit, subject to the license you grant CityPulse. You represent and warrant that you have all rights, permissions, licenses, consents, and authority necessary to submit the Content and to grant CityPulse the rights described in these Terms.

You grant CityPulse a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, publish, distribute, modify for formatting, create previews or thumbnails of, promote, analyze, and otherwise use your Content as reasonably necessary to operate, improve, market, and provide the Service. This license includes the right to display business and event content in the app, website, emails, push notifications, social media, marketing materials, partner integrations, and other CityPulse channels.

You are responsible for your Content. CityPulse does not assume responsibility for verifying all user-submitted or business-submitted Content, although we may review, moderate, edit, reject, reclassify, or remove Content at our discretion.

10. Prohibited Content and Conduct

You may not use the Service to post, upload, submit, promote, or transmit content or activity that is false, misleading, deceptive, fraudulent, illegal, infringing, harmful, threatening, harassing, hateful, discriminatory, sexually exploitative, obscene, defamatory, or otherwise objectionable.

You may not create fake events, fake businesses, duplicate spam listings, impersonate another person or business, misrepresent authorization to act for a business, or falsely suggest affiliation, approval, sponsorship, or endorsement.

You may not promote unlawful or unsafe activity; scrape, crawl, harvest, copy, extract, resell, or commercially exploit data from the Service except as expressly permitted in writing; reverse engineer or interfere with the Service; bypass security; attempt unauthorized access; upload malware, spam, harmful code, or automated scripts; send unsolicited promotions outside approved CityPulse features; or use aggregate analytics to attempt to identify individual users.

11. Business Analytics

CityPulse may provide businesses with analytics such as aggregate event views, business profile views, promotion views, promotion clicks, saved-event counts, website clicks, search views, and similar engagement information. Business analytics are intended to help businesses understand general performance and improve their listings.

CityPulse does not intend to show businesses the personal identities of individual users who view, save, share, click, or interact with a listing. Businesses may not use CityPulse analytics or tools to attempt to identify individual users unless CityPulse separately provides a feature that clearly allows a user to share their identity or contact information.

12. Accuracy, Availability, Admission, and Third-Party Services

CityPulse may include information from businesses, venues, users, third-party services, public sources, maps, ratings providers, ticketing providers, reservation systems, social media pages, menus, and other sources. CityPulse does not guarantee that any listing, event, offer, map, distance, rating, link, menu, price, age restriction, schedule, availability, capacity, parking information, venue rule, or admission requirement is accurate, complete, current, available, or error-free.

CityPulse does not guarantee that an event will occur as listed, that a venue will be open, that a user will be admitted, that a special or price will be honored, that a ticket or reservation will be available, that a third-party link will work, or that a venue will meet your expectations.

Third-party services are controlled by third parties and are subject to their own terms and policies. CityPulse is not responsible for third-party content, privacy practices, availability, pricing, security, accuracy, transactions, refunds, or disputes.

13. Location Features

CityPulse uses location-related information to power local discovery, distance estimates, nearby recommendations, maps, filters, and planning features. Location-based results may be approximate and may depend on device settings, manually selected locations, business-provided information, third-party maps or geocoding services, and technical limitations.

CityPulse does not guarantee the accuracy of distances, maps, directions, travel times, transportation options, parking availability, or venue accessibility.

14. Push Notifications and Communications

If you enable notifications, CityPulse may send saved-event alerts, event reminders, interest-based recommendations, local discovery suggestions, account notices, business account notices, promotion-related notices, or service updates. You can disable push notifications through your device settings or through any in-app notification controls we provide.

CityPulse may still send necessary service-related communications by email, in-app message, or other available channels, such as account, security, payment, refund, dispute, support, legal, or administrative notices.

15. Intellectual Property

CityPulse, including its name, logo, designs, software, source code, interface, graphics, features, trademarks, service marks, and other materials, is owned by CityPulse or its licensors and is protected by intellectual property and other laws. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Service except as expressly allowed by these Terms or written permission from CityPulse.

If you believe content on the Service infringes your intellectual property rights, contact support@getcitypulseapp.com with sufficient information for us to review the claim.

16. Feedback

If you provide ideas, suggestions, bug reports, feature requests, or other feedback, you grant CityPulse the right to use that feedback without restriction or compensation to you.

17. Privacy

Our collection and use of information is described in the CityPulse Privacy Policy at https://getcitypulseapp.com/privacy-policy. By using the Service, you acknowledge that CityPulse processes information as described in the Privacy Policy.

18. Account Deletion

You may request deletion of your account by using any in-app deletion tool that CityPulse provides or by contacting support@getcitypulseapp.com. Account deletion may be subject to identity verification, legal retention requirements, fraud-prevention records, unresolved business obligations, remaining transactions, and other lawful exceptions.

Deleting an account may not remove public business listings, event listings, records that CityPulse must retain, or content that has already been shared or cached outside the Service.

19. App Stores

If you download CityPulse from the Apple App Store or another app marketplace, your use may also be subject to that marketplace's terms and policies. Those marketplace providers are not responsible for providing support or maintenance for CityPulse unless required by their own terms.

For iOS users, if CityPulse does not provide a custom end user license agreement through App Store Connect, Apple's standard licensed application end user license agreement may apply in addition to these Terms. If there is a conflict between marketplace terms and these Terms, the marketplace terms control only to the extent required by that marketplace. External Stripe purchases are not processed by Apple and must be addressed with CityPulse rather than Apple.

20. Suspension, Removal, and Termination

CityPulse may suspend, restrict, remove, or terminate access to the Service; remove Content; disable listings; remove events; remove businesses; limit promotions; reverse or revoke credits as permitted by these Terms and the Payment, Credit, and Refund Policy; reject future submissions; or refuse future service if we believe you violated these Terms, created risk or possible legal exposure, submitted inaccurate or misleading information, infringed rights, harmed users or businesses, misused promotions or analytics, or used the Service in a way that could damage CityPulse or the public.

You may stop using the Service at any time. Sections that by their nature should survive termination will survive, including sections related to content licenses, fees owed, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and general legal terms.

21. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITYPULSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ERROR-FREE OPERATION.

CITYPULSE DOES NOT GUARANTEE THAT EVENTS WILL OCCUR AS LISTED, THAT VENUES WILL BE OPEN, THAT VENUES WILL HONOR LISTED SPECIALS, THAT PRICES OR AGE RESTRICTIONS WILL BE ACCURATE, THAT USERS WILL BE ADMITTED, THAT THIRD-PARTY LINKS WILL WORK, THAT PROMOTIONS WILL GENERATE RESULTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITYPULSE AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SERVICE PROVIDERS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, PROPERTY DAMAGE, EVENT-RELATED LOSSES, ADMISSION DENIALS, CANCELLED EVENTS, MISSED RESERVATIONS, PRICING DISPUTES, THIRD-PARTY TRANSACTIONS, OR PROMOTION PERFORMANCE ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITYPULSE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CITYPULSE FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE THREE MONTHS BEFORE THE CLAIM AROSE, OR (B) $100.

23. Indemnification

You agree to defend, indemnify, and hold harmless CityPulse and its owners, officers, employees, contractors, agents, service providers, and affiliates from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Service, your Content, your business listings or promotions, your violation of these Terms, your violation of law, your violation of third-party rights, or your infringement or misappropriation of any rights of another person or entity.

24. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Subject to any mandatory consumer rights or other applicable law, permitted court proceedings must be brought in a state or federal court with jurisdiction in Tennessee. Nothing in these Terms prevents either party from bringing an eligible claim in small-claims court or exercising a non-waivable statutory right.

25. Changes to the Service or Terms

CityPulse may update the Service and these Terms from time to time. If we make material changes, we will provide notice as required by law, such as by updating the Last Updated date, posting notice in the Service, or sending a communication. Material payment and refund changes apply prospectively and will not reduce refund eligibility attached to a completed purchase unless required by law. Your continued use of the Service after other changes become effective means you accept the updated Terms.

26. Miscellaneous

These Terms, together with the Privacy Policy, Payment, Credit, and Refund Policy, and any additional terms, order forms, invoices, promotion rules, or written agreements that apply to specific features, form the entire agreement between you and CityPulse regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. CityPulse's failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. CityPulse may assign these Terms in connection with a business transaction, financing, acquisition, sale of assets, or by operation of law.

27. Contact Us

Questions about these Terms, payments, promotions, or refunds may be sent to:

CityPulse LLC

Email: support@getcitypulseapp.com

Website: https://getcitypulseapp.com

Registered agent address for legal notices:

CityPulse LLC

c/o United States Corporation Agents, Inc.

5865 Ridgeway Center Parkway, Suite 384

Memphis, TN 38120