Payment, Credit & Refund Policy

Effective August 31, 2026. CityPulse sells non-expiring promotion credits to authorized business users. Prices and credit quantities are shown before purchase. Credit purchases are processed securely through Stripe or, where offered, Apple. CityPulse does not receive or store full card numbers or card security codes.

Purchased credits are assigned to the selected business and do not expire. A promotion cancellation may release eligible uncharged credits; a credit release is not a cash refund.

For credits purchased directly from CityPulse through Stripe, a full refund is available when a qualifying request reaches support@getcitypulseapp.com by 11:59 p.m. Central Time on the seventh calendar day, counting the payment-confirmation date as day one, and every credit issued in that purchase remains unused and unreserved. For example, a Monday purchase has a deadline of 11:59 p.m. Central Time the following Sunday.

If any credit from that purchase has been spent, the purchase does not qualify for a full or partial refund under this seven-day policy. The CityPulse ledger identifies the credit grant used; a business balance may include credits from multiple grants. Complimentary beta, promotional, or administrative credits have no cash-refund value.

If credits are reserved for a promotion, contact support before it begins. A support request does not itself cancel a promotion or stop delivery. Support must determine whether the promotion can be cancelled and the exact credits released before a discretionary refund can be issued. Requests after the deadline require support review and are not guaranteed.

The checkout purchaser or a currently authorized business representative may request a refund. Include the business name, purchase date, amount, checkout email, and receipt. CityPulse may verify identity, authority, and purchase details. Do not email card numbers. Approved refunds go only to the original payment method through Stripe, and the corresponding credits are removed. Processing time depends on Stripe, the card network, and the issuer.

Nothing in this voluntary policy limits non-waivable rights under applicable law. The policy linked at checkout applies to that purchase; material changes apply prospectively and do not reduce refund eligibility already attached to a completed purchase unless required by law. Refund details clarified September 16, 2026.